Incidents reported on status page for Nuwarobotics https://statuspage.nuwarobotics.com/ https://d1lppblt9t2x15.cloudfront.net/logos/c137ca5ab33045d864e1797c096c2631.png https://statuspage.nuwarobotics.com/ en https://statuspage.nuwarobotics.com/incident/175091 Tue, 14 Feb 2023 09:00:00 -0000 https://statuspage.nuwarobotics.com/incident/175091#d68252f7deba6d1c444b089aa793d687c984b6fb31152aee6983ebc4f3a74294 [Announcement] Dear users, We regret to inform you that between 2:00 PM and 4:00 PM UTC+8 today, our official website, help center, Robot basic service, nuwa slide, and roflow experienced service disruption due to an internal network maintenance issue. Our engineers have worked diligently to restore all services, and we are happy to report that all services are now operating normally. We apologize for any inconvenience this may have caused and will continue to monitor the system to ensure stable and reliable service for you. If you have any questions or require assistance, please do not hesitate to contact us. Thank you for your continued support and understanding. Sincerely, NUWA Robotics - SRE Team https://statuspage.nuwarobotics.com/incident/164091 Fri, 13 Jan 2023 10:57:00 -0000 https://statuspage.nuwarobotics.com/incident/164091#2df6ed51e876bd6e2d51f871b647da4b55f3fe392aa77f32d52b447fc3be3edf [Announcement] Website Connection Issues We apologize for the inconvenience caused by website connection issues that occurred during our website upgrade on January 13th, 14:00 UTC+8. Unfortunately, we encountered failures with some of our software packages during the upgrade process which caused the connection issues. Symptoms: Slow connection Disconnection Failed page load We have addressed the issue as soon as possible and resolved it by January 13th, 17:30 UTC+8. We apologize for any inconvenience this may have caused and thank you for your patience. If you have any further issues, please do not hesitate to contact us. Thank you, NUWA Robotics - SRE Team https://statuspage.nuwarobotics.com/incident/131732 Tue, 01 Nov 2022 17:00:00 +0000 https://statuspage.nuwarobotics.com/incident/131732#987a77d865ed7c35420feff85c28436cbda9f394d5d64cf422c24760a991be1d Maintenance completed https://statuspage.nuwarobotics.com/incident/131732 Tue, 01 Nov 2022 16:00:00 -0000 https://statuspage.nuwarobotics.com/incident/131732#687a8a8ec6635aa15f2d45532816621ffceab5f25ec1fea0264d0488d59e7f6a Tuning performance of pubsub server in Tokyo data enter. https://statuspage.nuwarobotics.com/incident/131263 Mon, 31 Oct 2022 03:00:00 -0000 https://statuspage.nuwarobotics.com/incident/131263#0a8970b97d4bcc25e43247254679c565b9034ae1054e9140b80b24927c39af21 Upgrade server in Tokyo data enter. https://statuspage.nuwarobotics.com/incident/131265 Sun, 23 Oct 2022 18:00:00 +0000 https://statuspage.nuwarobotics.com/incident/131265#c70306f46a2ddeed5e822f68cfaec64770e8fce44ec0a57f60b64a0a1e333027 Maintenance completed https://statuspage.nuwarobotics.com/incident/131265 Sun, 23 Oct 2022 17:00:00 -0000 https://statuspage.nuwarobotics.com/incident/131265#f630037749d0b971e3263b4593fb54161294d2c5b9a6021d6708aa586270b4fc Upgrade cache server. https://statuspage.nuwarobotics.com/incident/106178 Wed, 08 Jun 2022 12:14:00 -0000 https://statuspage.nuwarobotics.com/incident/106178#e8752e4241c9122aa65b8c81bac66fed916c5e55afe2b0a1d908104fca3b31d0 [Root Cause] Abnormal api request traffic causes the server to respond slowly. [Resolve Solution] 1. Block and clear abnormal api request traffic. 2. Upgrade and switch cache server in Tokyo data enter.